Privacy Policy chatlabz

1. Introduction

Before utilizing our Service, including the Website, Widget, and API, please familiarize yourself with this Privacy Policy (“Privacy Policy”). This policy outlines the nature of the information we gather and our practices regarding its use and sharing. By accessing and using the Service, you consent to our Terms of Service available at [Your Terms of Service Link] (“Terms of Service”), which encompasses the Privacy Policy detailed here. chatlabz (“Company”) manages the Service. We utilize your data to enhance and offer the Service. By employing the Service, you consent to the gathering and use of information in line with this policy. Terms in this Privacy Policy have the same definitions as in our Terms of Service unless otherwise specified.

2. Definitions

API refers to the chatlabz application programming interface integrated with the User’s software.

Cookies are tiny files stored on your Device.

Device denotes a computer or mobile device.

Data Controller is an entity that determines the purposes and means of processing personal data. In the context of this Privacy Policy, we act as the Data Controller for your data.

Data Processors are entities processing data on behalf of the Data Controller. We might employ various Service Providers to process your data more efficiently.

Data Subject is an individual whose personal data is processed.

Personal Data pertains to information about an individual that can be identified from that data.

Service encompasses the Website, Widget, and/or the API.

Usage Data is data collected automatically from using the Service

User refers to the individual using our Service. The User corresponds to the Data Subject

Website refers to web pages located at chatlabz.com (or your domain).

Widget is a chatlabz widget that can be added to the User’s website.

3. The Data Controller

Your Personal Data is controlled by: chatlabz.

4. Information Collection and Use

We gather various types of information for different purposes to enhance and offer our Service.

5. Types of Data Collected

Personal Data

While using our Service, we might request you to provide personally identifiable information, including:

• Email address,
• First name and last name,
• Cookies and Usage Data.

Usage Data

We might also collect data sent by your browser when you access our Service. This can include your IP address, browser type and version, the pages you visit on our Service, the time and date of your visit, time spent on those pages, and other diagnostic data.

Tracking Cookies Data

We employ cookies and similar tracking technologies to monitor activity on our Service. You can instruct your browser to refuse cookies. However, refusing cookies might make some parts of our Service inaccessible.

6. Use of Data

chatlabz uses the collected data for:

• Providing and maintaining the Service,
• Notifying you about changes to our Service,
• Allowing interactive features of our Service,
• Providing customer support,
• Gathering analysis to improve our Service,
• Monitoring Service usage,
• Detecting and addressing technical issues.

7. Retention of Data

We retain your Personal Data as long as necessary for the purposes outlined in this Privacy Policy. We also retain Usage Data for internal analysis.

8. Transfer of Data

Your data might be transferred and maintained on computers outside your jurisdiction where data protection laws might differ. If you're outside the United States and provide information to us, note that we transfer the data, including Personal Data, to the United States for processing.

9. Disclosure of Data

We might disclose your Personal Data under certain circumstances, such as in compliance with legal obligations or during mergers and acquisitions.

10. Security of Data

We prioritize the security of your data. However, no electronic storage method or data transmission over the Internet is entirely secure.

11. Your Data Protection Rights

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights under the GDPR.

12. Your Data Protection Rights under CalOPPA

CalOPPA mandates commercial websites to post a privacy policy.

13. Service Providers

We might employ third-party companies to facilitate our Service.

14. Analytics

We might use third-party Service Providers for analytics, such as Google Analytics and Mixpanel.

15. Payments

For paid products/services within our Service, we use third-party payment processors like Stripe.

16. Links to Other Sites

Our Service might contain links to other sites not operated by us.

17. Children's Privacy

Our Service isn't intended for anyone under 16.

18. Changes to This Privacy Policy

We might update our Privacy Policy periodically.

19. Contact Us

For queries about this Privacy Policy, reach out to us at support@chatlabz.com.

20. Privacy Policy Addendum

Addendum for Canada, Mexico, Japan, Republic of Korea